Refund policy

I want you to be happy with your purchase. Each item is carefully made and packed, but if something isn’t right, I’m here to help.

Prints & Tote Bags

• If your order arrives damaged, please contact me within 7 days of delivery with a photo of the issue.
• I’ll offer a replacement or refund depending on the situation.
• I cannot offer returns for change of mind, as each item is printed to order.

 

Framed Prints

• Frames are custom-prepared for each order. If a framed item arrives damaged, please get in touch within 7 days, and I’ll work with you to resolve it.
• Due to the nature of framing and handling, I cannot accept returns for preference or sizing issues once shipped.

Commissions (Custom Artworks)

• Custom artwork is made specifically for you, so I’m unable to offer returns or refunds.
• I provide previews and opportunities for feedback before finalising your piece to ensure you’re happy with the result.